Hi BBB Fam! I recently joined as BBB member to kick off the new year strong in 2025. I've had some difficulty casting to another device such as a TV. It appears as though it's a black screen with the cast icon and no sound or video comes through. Any tips or ideas on how to resolve this? Thank you in advance!

Hey Vanessa! Sorry to hear you’re having trouble casting to your TV! We’re looking into it with our developers. In the meantime, shoot us an email at [email protected] so our Customer Service team can help you out directly.

Thanks for letting us know, and we appreciate your patience while we get this sorted!

I was able to download the BBB app and use the app to cast directly to my TV. Feeling the burn! Thank you again for looking into this!

Amazing! So happy to hear this worked for you!